Guatemala

 

TELUS International is a leading outsourcing firm in business processes. Backed by TELUS Corporation, one of Canada's largest telecommunications service providers, the company now has almost 50,000 team members and over 50 delivery centers in 20 countries. TELUS International's service includes customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support.

 

 

In October 2018, TELUS International reached out to us through our dealer in Guatemala given the quality and design of Sunon's products. When we talked to them face to face, they extended their hope of building a space that drives creativity. As a successful outsourcing company, they knew clearly that collaboration and innovation is the key to their business growth. And this is also why they believe in spirited teamwork.

For those companies who are put in sustainable leadership, they always set rewarding employee experience as a top priority. They care about their employees and strive to implement a comprehensive strategic approach to increase comfort, and boost employee development.

 

To design an employee space that would inspire and foster creativity, Sunon and its dealer conducted extensive research into their core need and incorporated the supportive and collaborative office solution into the Guatemala base of TELUS International. Dive into Sunon's holistic employee space solution as well as product mix.

Space Design that Spurs Collaboration

Without spatial boundaries, the volume of employee interaction is increased. By communicating face-to-face, they could get additional contextual clues from body language to enhance teamwork.

 

Workplace Layout that Sparks Innovation

The shared workspace office also encourages innovative thinking and the sharing of expertise. With a well-performing team, the company could produce better results and have a positive sales effect.

 

Products that Brightens the Office

Generously designed I-Varna desk gives an elegant and creative addition to the room, while UP1 sit-to-stand reminds employees to switch between sitting and standing and fosters a healthy work habit.

Since then, TELUS International and Sunon have worked together to explore space design and built creative workspaces for employees of TELUS International in the Americas. Through direct experience in space design at TELUS International, the Sunon team has gained valuable first-hand knowledge of building a collaborative workplace for the BPO industry.